Returns & Refund Policy

Our 14 Day Money Back Guarantee 

Froth it or your money back!
Hey Mama, everyone is different and one mama's holy grail could be another's total flop. That’s ok! Just hit us up and our dedicated customer service team will take care of you.

Please note: We cannot issue credits or refunds unless you have first spoken to a Hey Mama representative and have requested your refund, as we need to issue you with a returns number and address before you send us back any items. Without these, we will be unable to process your return and refund the cost of your item(s).

The following products or conditions are EXCLUDED from our Money back guarantee: 

• Ultimate Bundles 
• TOTAL ORDERS VALUE OVER $100
• NOTE* - We will only refund a maximum of 1 items per customer. Combined value of the products must be under $90. 

Returns Terms & Conditions

• We accept returns for up to 14 days from delivery. An item is delivered as soon as the tracking link for each order has been changed to "delivered" by the appropriate courier service.
• Items returned after 14 days may not qualify for a refund.
• If a refund is issued, a $12 shipping cost will be deducted from the amount refunded. e.g. if your order is $100 and you send us back the product, we will refund you $82 ($100-$12).
• You can return your order for a refund, exchange or store credit.
• The customer is responsible for the cost of an item's return, unless there was an error on our behalf. The customer has to arrange for the product to be shipped back to our office address. 
• Depending on where you live, the time it may take for your exchanged product to reach you may vary.
• A Hey Mama customer service representative must be contacted to request your refund within the 14 day period before returning goods. 

Damaged Or Faulty Items

If you received a damaged shipment or product, please email photos of the damaged item to hey@heymamas.com.au. Please include your order number and name and we will work with you to resolve the issue.